Melia Hotels International is a mega conglomerate with 350 hotels in 40 countries offering more varieties of stores, businesses, restaurants, schools than everything currently being offered in the entire city of Norwich, CT. If you can imagine it; they probably have multiple sites that offer it. All sites are beautifully managed and maintained and the staff are an absolute treat to deal with. No detail is too small and every guest is treated equally. Their willingness to help achieve whatever the goal may be is a little daunting for someone more accustomed to hearing the words “No. Not interested.” before more than a greeting is exchanged.
All of the hotels play a part in the city they are located in. When pressed for their reasoning it was carefully explained that the city is the home to their staff and if the staff is happy and content at home and see a good future, they are more willing to see to the happiness and comfort of others. Staff who have a full belly and are not worried that their children are hungry are better workers.
Even the amenities bottles are with all guests in mind. The scent is a light “extract of orange and musk” made in the EU. Not my first choice but still very light and pleasant. But it was the bottles that of the shampoo, conditioner, bath gel and body lotion that caught my attention. Each bottle was also marked in braille so blind guests could identify the contents. The braille markings were not a pasted on aftermarket label but were a pressed in part of the bottle itself.
Someone gave thought to this accommodation. They thought about it and they brought it to the management who probably thought some more about it and looked into the costs and thought some more and then said “Yes.” Making this small accommodation for the small population of people that can read American braille will in fact demonstrate, more than words could ever do, how important all of their guests are to them.
Is Norwich, CT so accommodating? Do our leaders and management pay attention to the smallest of details and accommodations for our visitors, residents and taxpayers? Maybe the residents and leaders and officials of Norwich, CT should examine how a company can be located in 40 countries, with multiple locations, each with its own set of rules and regulations and design issues can operate so efficiently. It is long past time for Norwich leaders and officials to stop fighting with themselves and put the progress of the City of Norwich, CT first.
Thank you for reading and sharing my history and Norwich Community blog freely with your family or friends or anyone you think might be interested or in a position to take on some of the suggested projects. Don’t hesitate to contact me for further information. I am happy to pass along anything I can. Together we can make a difference. Email comments on this blog to berylfishbone@yahoo.com View my past columns at http://www.norwichbulletin.com/section/blogs.